ChatGPT has fundamentally changed the way we can tackle a broad array of tasks, introducing unprecedented levels of automation and intelligence into our workflows. However, leveraging this technology effectively often hinges on the user's ability to craft precise and insightful prompts – a skill not everyone possesses. Recognizing this barrier, OpenAI introduced custom GPTs … [Read more...] about The Impact of Custom GPTs: An Overview of Their Key Applications Across Categories
Bots
Can ChatGPT Compete With Domain-Specific Sentiment Analysis Machine Learning Models?
ChatGPT is a GPT (Generative Pre-trained Transformer) machine learning (ML) tool that has surprised the world. Its breathtaking capabilities impress casual users, professionals, researchers, and even its own creators. Moreover, its capacity to be an ML model trained for general tasks and perform very well in domain-specific situations is impressive. I am a researcher, and its … [Read more...] about Can ChatGPT Compete With Domain-Specific Sentiment Analysis Machine Learning Models?
Exploring Creativity in Large Language Models: From GPT-2 to GPT-4
Creativity as envisioned by Midjourney. Generated by the author This article was originally published on the author’s blog and re-published to TOPBOTS with permission from the author. In recent weeks, people have used large language models (LLMs) to generate a variety of creative content, such as books, flash fiction, rap battles, and music chords. But is it possible to … [Read more...] about Exploring Creativity in Large Language Models: From GPT-2 to GPT-4
Unconstrained Chatbots Condone Self-Harm
WARNING. This post contains references to self-harm and suicide. It includes conversations between a human and DialoGPT, with the sole purpose of surfacing the danger of uncontrolled AI. If you or a loved one are dealing or have dealt with suicidal thoughts, I suggest skipping this article. In the context of an accelerating mental health crisis, Natural Language … [Read more...] about Unconstrained Chatbots Condone Self-Harm
How To Structure Intent In Chatbots And Gather Useful Feedback
I recently collaborated on several projects involving chatbots and had the opportunity to discuss with industry experts about the main difficulties that are often encountered in this type of project. While it is becoming easier and easier to build conversational assistants, it looks like there are some problems that emerge systematically as the chatbot grows, as a consequence … [Read more...] about How To Structure Intent In Chatbots And Gather Useful Feedback
Why Bots Are So Difficult to Get Right
Most of today’s biggest companies have begun experimenting with chatbots, and many others are poised to follow suit. A recent survey found 56% of service leaders were actively looking for ways to integrate artificial intelligence, including chatbots. This surge in interest reflects the significant benefits this technology can offer: bots can save human agents time by providing … [Read more...] about Why Bots Are So Difficult to Get Right
Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys
Vanson Bourne and Bold360 powered by LogMeIn surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes. Here are the key findings of the report: On average, less … [Read more...] about Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys
6 Technical Approaches For Building Conversational AI
How do you order toilet paper online? If you were using a modern graphical user interface (GUI), you would: Go to your computerOpen up a browserType in Amazon, then type "toilet paper" into the search windowSuffer analysis paralysis over the gazillion selections that pop upMake a choice but then be confronted with more choices over how many packs to getSign in if you … [Read more...] about 6 Technical Approaches For Building Conversational AI
11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience
After enjoying years of steady growth, your business suddenly sees your customer satisfaction scores sinking. What happened? When you investigate, you find that your customer support team is simply not keeping up with the volume of requests that they’re receiving. Customers have to wait two or more days for a first response, and they’re voicing their discontent in growing … [Read more...] about 11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience
Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Rachael Rekart, Director of Machine Assistance at Autodesk, a software firm that provides specialized software for the architecture, engineering, construction, … [Read more...] about Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)