What You Need To Know About Bots
Essential reading for executives & business leaders learning about conversational AI
6 Technical Approaches For Building Conversational AI
How do you order toilet paper online? If you were using a modern graphical user interface (GUI),...
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11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience
After enjoying years of steady growth, your business suddenly sees your customer satisfaction...
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Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)
As part of our AI For Growth executive education series, we interview top executives at leading...
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From Gloom to Glam: The Evolution Of Facebook Messenger Chatbots
Good things come to those who wait, but sometimes you have to ride out rainstorms to get your...
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The Most Successful Bot Company You’ve Never Heard Of
The world’s fastest supercomputers reside in China, not America. And, while the majority of the...
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8 Different Types Of Customer Service Automation Technologies
As automation becomes the best way to handle a growing business without the accompanying growth in...
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The 8 Most Important Metrics In Customer Service
If you’re applying automation or artificial intelligence to customer experience, you need to...
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Best Practices In Implementing AI For Customer Care
Customer service is expensive for companies and often poor experiences for customers. Artificial...
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How Artificial Intelligence Is Used In Customer Experience Automation
Artificial intelligence and virtual agents promise improved user experiences and decreased...
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The Art of Computer Conversation
What happens when you artfully blend storytelling with artificial intelligence? Done right, you...
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Chatbots Go Cha-Ching: The Looming Impact of AI in Finance
From minting coins to dispensing greenbacks on ATMs, the love affair between money and machine...
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Balancing Machine Learning And Human Intuition In The Travel Industry
Travel planning is incredibly stressful. Between researching options, paying for bookings, and...
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Capital One Seals Tech Street Cred With Forays Into AI
From ATMs and mobile wallets to chatbots and robo-advisors, technology relentlessly transforms how...
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Stay Informed With The 8 Best Alexa Skills For News
With over 10,000 Alexa Skills, which ones should a discerning consumer like you activate for your...
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4 Approaches To Natural Language Processing & Understanding
In 1971, Terry Winograd wrote the SHRDLU program while completing his PhD at MIT. SHRDLU features...
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100 Best Bots For Brands & Businesses
You’d never expect Mark Zuckerberg, king of social networks, to publicly admit that “messaging is...
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10 Major Brands Using IBM Watson
Watson captured the public imagination about artificial intelligence after defeating two world...
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Answer These 5 Basic Questions Before You Build A Chatbot
Here a bot, there a bot, everywhere a chatbot—there’s no denying that chatbots are drawing a...
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Success Secrets of Customer Service Bots
Customer service is one of the highest potential opportunities for bots, yet one of the hardest...
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5 Ways To Avoid Getting Hacked By Chatbots
As we converse with more chatbots on messaging platforms and IoT devices, we share an...
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