Bots will one day sweet-talk their way into our good graces, but that day is not today.Judging from recent debacles such as Microsoft’s Tay and the fembots of Ashley Madison, AI-assisted bots still have a long way to go before gaining genuine and socially acceptable conversational skills and great chatbot ux. Just visitYouTube and you’ll realize that giving bots an eerily … [Read more...] about When Bots Go Bad: Common UX Mistakes In Chatbot Design
Bots
The Art Of Conversational Luxury
Conversational commerce is the buzz word du jour of Silicon Valley, Madison Avenue, and Wall Street, but the concept is as ancient as mankind. We have traded with each other since Homo Sapiens emerged as a species approximately 200,000 years ago. My harvest for your game. My loyalty for your protection.How were these exchanges conducted? By conversation.While spoken … [Read more...] about The Art Of Conversational Luxury