11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience
After enjoying years of steady growth, your business suddenly sees your customer satisfaction...
Read More
Category: Customer Service
To Infinity And Beyond With Pega’s Enterprise AI Solutions
Many businesses struggle with juggling different tools to improve marketing, customer service and...
Read More
Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)
As part of our AI For Growth executive education series, we interview top executives at leading...
Read More
Driving Customer Engagement and Transparency With AI (Interview with Rob Walker of Pega)
As part of our AI For Growth executive education series, we interview top executives at leading...
Read More
14 Ways Machine Learning Can Boost Your Marketing
Marketing success depends on many factors. You need accurate consumer research to build your...
Read More
Applied Artificial Intelligence: Book Launch At CES 2018
Adelyn, Marlene, and I had the honor of being invited to speak at CES 2018 about our book, Applied...
Read More
What Types Of Customer Questions Can AI Really Answer?
Tis the season to be jolly…and to hire nearly 700,000 seasonal workers to help with the...
Read More
How AI Redefines Customer Service
By 2020, Customer Experience is predicted to overtake product and price as the number one...
Read More
From Gloom to Glam: The Evolution Of Facebook Messenger Chatbots
Good things come to those who wait, but sometimes you have to ride out rainstorms to get your...
Read More
The Most Successful Bot Company You’ve Never Heard Of
The world’s fastest supercomputers reside in China, not America. And, while the majority of the...
Read More
Over 28% of companies use AI for CRM. Does yours?
Is your organization moving fast enough to adopt AI technologies? Or are your competitors pulling...
Read More
8 Different Types Of Customer Service Automation Technologies
As automation becomes the best way to handle a growing business without the accompanying growth in...
Read More
The 8 Most Important Metrics In Customer Service
If you’re applying automation or artificial intelligence to customer experience, you need to...
Read More
Best Practices In Implementing AI For Customer Care
Customer service is expensive for companies and often poor experiences for customers. Artificial...
Read More
How Artificial Intelligence Is Used In Customer Experience Automation
Artificial intelligence and virtual agents promise improved user experiences and decreased...
Read More
Common Pain Points In Customer Experience & Service
By 2020, customer care will overtake product and price as the number one way for a business to...
Read More
The Art of Computer Conversation
What happens when you artfully blend storytelling with artificial intelligence? Done right, you...
Read More
Oracle Powers New CX Insights With Adaptive Intelligence
Oracle released a number of exciting AI announcements as part of its Modern Customer Experience...
Read More
10 Major Brands Using IBM Watson
Watson captured the public imagination about artificial intelligence after defeating two world...
Read More
Success Secrets of Customer Service Bots
Customer service is one of the highest potential opportunities for bots, yet one of the hardest...
Read More
