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The Best of Applied Artificial Intelligence, Machine Learning, Automation, Bots, Chatbots

Customer Service

11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience

August 6, 2018 by Mariya Yao

artificial intelligence customer service agent

After enjoying years of steady growth, your business suddenly sees your customer satisfaction scores sinking. What happened?When you investigate, you find that your customer support team is simply not keeping up with the volume of requests that they’re receiving. Customers have to wait two or more days for a first response, and they’re voicing their discontent in growing … [Read more...] about 11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience

Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)

June 1, 2018 by Marlene Jia

Rachael Rekart Autodesk Ava Virtual Assistant Agent Chatbot Bot Customer Service Automation

As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Rachael Rekart, Director of Machine Assistance at Autodesk, a software firm that provides specialized software for the architecture, engineering, construction, … [Read more...] about Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)

Driving Customer Engagement and Transparency With AI (Interview with Rob Walker of Pega)

May 30, 2018 by Mariya Yao

Rob Walker Pegasystems Driving Customer Engagement And Transparency With AI

As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Dr. Rob F. Walker, VP of Decisioning & Analytics at Pegasystems, a technology leader in cloud software for customer engagement and operational excellence.Dr. Rob F. … [Read more...] about Driving Customer Engagement and Transparency With AI (Interview with Rob Walker of Pega)

14 Ways Machine Learning Can Boost Your Marketing

February 28, 2018 by Mariya Yao

Machine Learning For Marketing Automation Performance Operations

Marketing success depends on many factors. You need accurate consumer research to build your branding strategy, engaging content to delight your audience, a firm grasp of behavioral economics, and a near mystical ability to intuit how people will weigh your message against those of your fiercest competitors. In the digital age, marketers can't win without mastering data, … [Read more...] about 14 Ways Machine Learning Can Boost Your Marketing

Applied Artificial Intelligence: Book Launch At CES 2018

February 14, 2018 by Mariya Yao

Applied Artificial Intelligence: A Handbook For Business Leaders CES 2018 Gary's Book Club Launch Onstage

Adelyn, Marlene, and I had the honor of being invited to speak at CES 2018 about our book, Applied Artificial Intelligence: A Handbook For Business Leaders. Other authors featured in our cohort this year included John Grisham and Stephen Wolfram. In the past, Deepak Chopra and Alexis Ohanian have spoken on stage about their work.Geez, no pressure...We were … [Read more...] about Applied Artificial Intelligence: Book Launch At CES 2018

How AI Redefines Customer Service

November 8, 2017 by Adelyn Zhou

Solvvy AI For Customer Service

By 2020, Customer Experience is predicted to overtake product and price as the number one differentiator among businesses. Companies wishing to stay ahead are taking note and increasingly turning to artificial intelligence (AI) to meet consumers’ growing demands. According to a recent study by Oracle, nearly 8 out of 10 businesses have already implemented or are planning to … [Read more...] about How AI Redefines Customer Service

From Gloom to Glam: The Evolution Of Facebook Messenger Chatbots

October 2, 2017 by Mariya Yao

Facebook Messenger Chatbot Anand Chandrasekaran

Good things come to those who wait, but sometimes you have to ride out rainstorms to get your rainbows. In 2011, Facebook launched its Messenger platform and people gladly hopped in, forming an active community of around 600 million chatty humans by 2015. In April 2016, the social network opened Messenger to chatbots, conversational software programs driven by algorithmic … [Read more...] about From Gloom to Glam: The Evolution Of Facebook Messenger Chatbots

The Most Successful Bot Company You’ve Never Heard Of

July 13, 2017 by Adelyn Zhou

Xiaoi Chatbot Bot China Technology Pinpin Zhu

The world’s fastest supercomputers reside in China, not America. And, while the majority of the planet’s most valuable tech brands still carry Uncle Sam’s imprint, Chinese rivals tread not far behind. Alibaba, Tencent, Baidu, Xiaomi, and Huawei are just a few of the massive brands across the Pacific that rival the unicorns in Silicon Valley.In the emerging and … [Read more...] about The Most Successful Bot Company You’ve Never Heard Of

8 Different Types Of Customer Service Automation Technologies

June 13, 2017 by Marlene Jia

Customer Experience Customer Service Automation Technologies

As automation becomes the best way to handle a growing business without the accompanying growth in customer service costs, increasingly more enterprise software vendors are entering this space. This diverse array of providers, from start-ups to large enterprises, can be categorized based on these 8 main offering types: 1. Contact Center SoftwareProviders in this … [Read more...] about 8 Different Types Of Customer Service Automation Technologies

The 8 Most Important Metrics In Customer Service

June 13, 2017 by Marlene Jia

Customer Experience Automation Customer Service Metrics

If you're applying automation or artificial intelligence to customer experience, you need to be able to benchmark whether or not technology is truly improving both your employee and customer experience. Here are the 8 key metrics that establish the efficacy of a customer service system.What Customer Service Metrics Should You Care About?1. Average Handle TimeThe … [Read more...] about The 8 Most Important Metrics In Customer Service

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