14 Ways Machine Learning Can Boost Your Marketing
Marketing success depends on many factors. You need accurate consumer research to build your...
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Applied Artificial Intelligence: Book Launch At CES 2018
Adelyn, Marlene, and I had the honor of being invited to speak at CES 2018 about our book, Applied...
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What Types Of Customer Questions Can AI Really Answer?
Tis the season to be jolly…and to hire nearly 700,000 seasonal workers to help with the...
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How AI Redefines Customer Service
By 2020, Customer Experience is predicted to overtake product and price as the number one...
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From Gloom to Glam: The Evolution Of Facebook Messenger Chatbots
Good things come to those who wait, but sometimes you have to ride out rainstorms to get your...
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Future Factories: How AI Enables Smart Manufacturing
Today’s consumers are pickier than ever. They want customized, personalized, and unique products...
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The Most Successful Bot Company You’ve Never Heard Of
The world’s fastest supercomputers reside in China, not America. And, while the majority of the...
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Over 28% of companies use AI for CRM. Does yours?
Is your organization moving fast enough to adopt AI technologies? Or are your competitors pulling...
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8 Different Types Of Customer Service Automation Technologies
As automation becomes the best way to handle a growing business without the accompanying growth in...
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The 8 Most Important Metrics In Customer Service
If you’re applying automation or artificial intelligence to customer experience, you need to...
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Best Practices In Implementing AI For Customer Care
Customer service is expensive for companies and often poor experiences for customers. Artificial...
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How Artificial Intelligence Is Used In Customer Experience Automation
Artificial intelligence and virtual agents promise improved user experiences and decreased...
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Common Pain Points In Customer Experience & Service
By 2020, customer care will overtake product and price as the number one way for a business to...
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The Art of Computer Conversation
What happens when you artfully blend storytelling with artificial intelligence? Done right, you...
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Oracle Powers New CX Insights With Adaptive Intelligence
Oracle released a number of exciting AI announcements as part of its Modern Customer Experience...
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10 Major Brands Using IBM Watson
Watson captured the public imagination about artificial intelligence after defeating two world...
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Success Secrets of Customer Service Bots
Customer service is one of the highest potential opportunities for bots, yet one of the hardest...
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9 Critical Decisions Behind Successful Customer Service Bots
Customer service is one of the most popular business applications of automation and bot...
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Bots vs. Cyborgs: Which Model Is Best For Scaling Customer Service?
One of the most compelling use cases for enterprise bots is customer support. Traditionally, as...
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