By 2020, Customer Experience is predicted to overtake product and price as the number one differentiator among businesses. Companies wishing to stay ahead are taking note and increasingly turning to artificial intelligence (AI) to meet consumers’ growing demands. According to a recent study by Oracle, nearly 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Gartner predicts that by this same year, customers will manage 85% of their relationships with an enterprise without interacting with a human. A generational shift is driving these changes. Millennials hold high...Read More
Author: Adelyn Zhou
Everyone’s excited about AI and machine learning these days, so new conferences are popping up everywhere. We’ve identified more than 150 events on our ultimate AI conference list, but which ones are actually worth your time? As a business leader, you want to learn about new technologies from experienced technical experts (not just talking heads) but also pick up practical machine learning strategies for applying them to your enterprise. After attending many AI summits as speakers, attendees, and press, we’ve compiled our favorite five events that strike the perfect balance between bringing you content from respected industry leaders while...Read More
Jean-François Gagné, the founder of leading AI company Element.AI, calculated that there are fewer than 10,000 people in the world currently qualified to do state-of-the-art AI research and engineering. Many of them are gainfully employed and hard to poach. If you’re looking to recruit machine learning graduates, the head of a prominent Silicon Valley AI lab recently admitted to me that American universities only graduate about 100 new researchers and engineers each year who have the requisite skills to be hired. The high demand for specialized AI talent coupled with the painfully low supply means that companies need to...Read More
The world’s fastest supercomputers reside in China, not America. And, while the majority of the planet’s most valuable tech brands still carry Uncle Sam’s imprint, Chinese rivals tread not far behind. Alibaba, Tencent, Baidu, Xiaomi, and Huawei are just a few of the massive brands across the Pacific that rival the unicorns in Silicon Valley. In the emerging and culture-shifting field of artificial intelligence, we seem fixated on developments that occur only in our backyard. In fact, while US media continually lauds the achievements of IBM’s Watson and Google’s AlphaGo, we hardly ever hear of Xiaoi, a conversational AI...Read More
China’s leading technology companies are on fire, heavily investing in artificial intelligence and building true global presences. McKinsey recently reported that academic and research institutions in the country publish more cited research papers than the US, UK, or any other global leader in AI, producing nearly 10,000 papers in 2015 alone. Backed by strong government mandates and billions of dollars of both private and public investments, China is challenging the US for position of global AI leader. Fearful of competition, the US government is considering placing restrictions on Chinese investments in AI and technology in the United States. In...Read More
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