Here a bot, there a bot, everywhere a chatbot—there's no denying that chatbots are drawing a great deal of attention lately! You may be asking yourself, "Is now the right time for our business to hop on the chatbot bandwagon?" If so, you're not alone: Many companies are exploring the benefits of using bot technologies to support all kinds of business use cases. Just take a … [Read more...] about Answer These 5 Basic Questions Before You Build A Chatbot
Any video gamer knows how boring NPCs (non-playable characters) in digital worlds are. Their behavior is simple and predictable and their words entirely scripted by a staff of writers. This makes them uninteresting opponents and unsatisfying companions. We’re far more likely to emotionally attach to lifelike characters, like the emo robot sidekicks in the Star Wars … [Read more...] about Bringing Bots To Life With Artificial Intelligence
To survive, businesses need to find and engage customers. To go beyond survival and achieve success, they need to both grow an audience and retain customers over time. A post-mortem analysis of over a hundred failed companies found that the inability to identify the right market and genuinely connect with customers caused them to fold up and implode with a whimper. … [Read more...] about 4 Critical Steps To Maximize Chatbot Retention & Engagement
Customer service is one of the most popular business applications of automation and bot technologies. Applied successfully, chatbots not only cut costs, but improve customer satisfaction. In contact center environments, chatbots can reduce the Average Handle Time (AHT) per contact, increase First Contact Resolution (FCR) rates, reduce escalations to higher-cost channels, and … [Read more...] about 9 Critical Decisions Behind Successful Customer Service Bots
One of the most compelling use cases for enterprise bots is customer support. Traditionally, as companies grow in revenue, customer service costs grow in tandem. Companies constantly seek ways to minimize these servicing costs through nearshoring, offshoring, and now customer service bots. Companies ranging from RBS to KLM and Disney Stores to Overstock are eagerly innovating … [Read more...] about Bots vs. Cyborgs: Which Model Is Best For Scaling Customer Service?
Crazy things happen when armies of chatbots execute algorithms designed to re-program your mind. Truth and reason lose their importance, internet trolls take on epic proportions, people get sucked into mindless discourse. Public opinion gets skewed, elections get rigged, and you wonder who’s really programming who. Consider this: AI has already beaten the very best … [Read more...] about Can Bots Manipulate Public Opinion?
We humans are narcissistic. We create in our own image, project human qualities on animals and inanimate objects, and fall head-over-heels with the ones that best reflect our humanity back to ourselves. From the classical tale of Pygmalion, a sculptor who falls in love with a statue, to the futurist film Ex Machina where an intelligent robot successfully tricks an entire … [Read more...] about How Realistic Chatbots Dupe Humans
Chatbot fever has infected Silicon Valley. The leaders of virtually every tech giant — including Facebook, Google, Amazon, and Apple — proclaim chatbots as the new websites and messaging platforms as the new browsers. “You should message a business just the way you would message a friend,” declared Mark Zuckerberg when he launched the Facebook Messenger Platform for bots. He … [Read more...] about Does Conversation Hurt Or Help Chatbot UX?
Fifteen year old Sarafina, a female student in the capital city of Liberia, had a distressing problem at school: Her math teacher refused to give her a report card unless she had sex with him. Every day at school, he would request sexual favors and touch her inappropriately. Embarrassed, Sarafina kept the issue hidden from everyone, even her parents, until her … [Read more...] about 5 Ways Humanitarian Bots Can Save The World
Language enables us to understand a message, articulate a plan, and get things done. We need our words to order espresso from the corner cafe, cheer up a friend who’s having a bad day, and quip back against a colleague’s snarky comments. But we can do all of that only if we speak the same language as the person we are communicating with. Otherwise, far worse things … [Read more...] about Conversational Bots Transform How You Learn Languages