One of the most compelling use cases for enterprise bots is customer support. Traditionally, as companies grow in revenue, customer service costs grow in tandem. Companies constantly seek ways to minimize these servicing costs through nearshoring, offshoring, and now customer service bots. Companies ranging from RBS to KLM and Disney Stores to Overstock are eagerly innovating … [Read more...] about Bots vs. Cyborgs: Which Model Is Best For Scaling Customer Service?
Crazy things happen when armies of chatbots execute algorithms designed to re-program your mind. Truth and reason lose their importance, internet trolls take on epic proportions, people get sucked into mindless discourse. Public opinion gets skewed, elections get rigged, and you wonder who’s really programming who.Consider this: AI has already beaten the very best … [Read more...] about Can Bots Manipulate Public Opinion?
We humans are narcissistic. We create in our own image, project human qualities on animals and inanimate objects, and fall head-over-heels with the ones that best reflect our humanity back to ourselves.From the classical tale of Pygmalion, a sculptor who falls in love with a statue, to the futurist film Ex Machina where an intelligent robot successfully tricks an entire … [Read more...] about How Realistic Chatbots Dupe Humans
Chatbot fever has infected Silicon Valley. The leaders of virtually every tech giant — including Facebook, Google, Amazon, and Apple — proclaim chatbots as the new websites and messaging platforms as the new browsers. “You should message a business just the way you would message a friend,” declared Mark Zuckerberg when he launched the Facebook Messenger Platform for bots. He … [Read more...] about Does Conversation Hurt Or Help Chatbot UX?
Fifteen year old Sarafina, a female student in the capital city of Liberia, had a distressing problem at school: Her math teacher refused to give her a report card unless she had sex with him.Every day at school, he would request sexual favors and touch her inappropriately. Embarrassed, Sarafina kept the issue hidden from everyone, even her parents, until her … [Read more...] about 5 Ways Humanitarian Bots Can Save The World
Language enables us to understand a message, articulate a plan, and get things done. We need our words to order espresso from the corner cafe, cheer up a friend who’s having a bad day, and quip back against a colleague’s snarky comments. But we can do all of that only if we speak the same language as the person we are communicating with. Otherwise, far worse things … [Read more...] about Conversational Bots Transform How You Learn Languages
Chatbots have captivated the tech world. Facebook, Google, Apple, Microsoft, Amazon, and IBM all heavily invest in conversational platforms. Thousands of developers, businesses, and brands build bots to engage users, but one fact is clear:Building bots is easy. Engaging users is not.According to Botanalytics, 40% of a bot’s users disengage after one interaction. With … [Read more...] about 7 Growth Strategies of Successful Chatbots
Chatbots & messaging are the future of marketing. MIT’s ELIZA pioneered the revolution in the 1960s and Siri took the trend mainstream in 2011. Now chatbots are used by brands in every industry to go beyond passive advertisements and engage customers with interactive conversations.What are chatbots, exactly? A chatbot is a conversational computer program that customers … [Read more...] about 50 Innovative Ways Brands Use Chatbots
We recently caught up with Ted Livingston, CEO of Kik, at the Talkabot Conference in Austin, TX and got his key lessons for bot discovery and virality.Kik started working on bots two years before they suddenly became cool in 2016. The platform is the first to pioneer many social bot discovery and virality features for bot developers that don't exist on any other messaging … [Read more...] about Bot Discovery & Virality Lessons From Kik CEO Ted Livingston
40% of a typical bots’ users only engage in one conversation.This statistic, calculated by Ilker Koksal, co-founder of Botanalytics, suggests bot makers need to invest more effort to measure bot metrics and performance and deliver value to users. Traditional metrics like DAU / MAU and analytics tools like Google Analytics or Mixpanel work well for websites and mobile apps, … [Read more...] about 5 Metrics Every Chatbot Should Track