Vanson Bourne and Bold360 powered by LogMeIn surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes. Here are the key findings of the report: On average, less … [Read more...] about Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys
Conversational AI
Top Research Papers in Conversational AI For Chatbots And Intelligent Agents
UPDATE: We've also summarized the top 2019 Conversational AI research papers. Conversational interfaces are permeating all aspects of our digital experiences. Digital assistants work alongside human agents to provide customer support. Chatbots are used to both market products and enable their purchases. IoT and other smart devices like Google Home or Amazon Echo enable … [Read more...] about Top Research Papers in Conversational AI For Chatbots And Intelligent Agents