Most of today’s biggest companies have begun experimenting with chatbots, and many others are poised to follow suit. A recent survey found 56% of service leaders were actively looking for ways to integrate artificial intelligence, including chatbots. This surge in interest reflects the significant benefits this technology can offer: bots can save human agents time by providing … [Read more...] about Why Bots Are So Difficult to Get Right
Conversational AI
Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys
Vanson Bourne and Bold360 powered by LogMeIn surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes.Here are the key findings of the report:On average, less … [Read more...] about Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys
Top Research Papers in Conversational AI For Chatbots And Intelligent Agents
UPDATE: We've also summarized the top 2019 Conversational AI research papers. Conversational interfaces are permeating all aspects of our digital experiences. Digital assistants work alongside human agents to provide customer support. Chatbots are used to both market products and enable their purchases. IoT and other smart devices like Google Home or Amazon Echo enable … [Read more...] about Top Research Papers in Conversational AI For Chatbots And Intelligent Agents