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Conversational AI

Task-Oriented Dialog Agents: Recent Advances and Challenges

October 6, 2020 by Kate Koidan

pipeline dialog systems

Hotel bookings, weather queries, restaurant reservations – chatbots and virtual assistants seem to be the perfect solution for these kinds of routine inquiries. Not surprisingly, task-oriented dialog systems that support these chatbots have become a hot topic in the AI and NLP research community.In this article, we will review the recent research breakthroughs in … [Read more...] about Task-Oriented Dialog Agents: Recent Advances and Challenges

The Latest Breakthroughs in Conversational AI Agents

October 1, 2020 by Mariya Yao

open-domain chatbots

2020 is the breakthrough year for conversational agents. First, Google’s chatbot Meena and Facebook’s chatbot Blender demonstrated that dialog agents can achieve close to human-level performance in certain tasks. Then, OpenAI’s GPT-3 model made lots of people wonder whether Artificial General Intelligence (AGI) is already here. While we are still a long way off true AGI, … [Read more...] about The Latest Breakthroughs in Conversational AI Agents

10 Important Research Papers In Conversational AI From 2019

November 19, 2019 by Mariya Yao

TOP Conversational AI Papers

Conversational AI is becoming an integral part of business practice across industries. More companies are adopting the advantages chatbots bring to customer service, sales, and marketing.Even though chatbots are becoming a “must-have” asset for leading businesses, their performance is still very far from human. Researchers from major research institutions and tech leaders … [Read more...] about 10 Important Research Papers In Conversational AI From 2019

Why Bots Are So Difficult to Get Right

June 26, 2019 by Clement Tussiot

chatbots Salesforce

Most of today’s biggest companies have begun experimenting with chatbots, and many others are poised to follow suit. A recent survey found 56% of service leaders were actively looking for ways to integrate artificial intelligence, including chatbots. This surge in interest reflects the significant benefits this technology can offer: bots can save human agents time by providing … [Read more...] about Why Bots Are So Difficult to Get Right

Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys

May 17, 2019 by Mariya Yao

customer inquiries

Vanson Bourne and Bold360 powered by LogMeIn surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes.Here are the key findings of the report:On average, less … [Read more...] about Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys

Top Research Papers in Conversational AI For Chatbots And Intelligent Agents

February 4, 2019 by Mariya Yao

Conversational AI For Chatbots, Bots, Dialog Systems, Intelligent Agents, Customer Support

UPDATE: We've also summarized the top 2019 Conversational AI research papers. Conversational interfaces are permeating all aspects of our digital experiences. Digital assistants work alongside human agents to provide customer support. Chatbots are used to both market products and enable their purchases. IoT and other smart devices like Google Home or Amazon Echo enable … [Read more...] about Top Research Papers in Conversational AI For Chatbots And Intelligent Agents

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