Artificial intelligence is no longer the sole domain of tech companies like Google, Facebook, IBM or Amazon. Recognizing the potential of exponential technologies like AI and bots, creative agencies like Ogilvy and consulting firms like McKinsey and Accenture now proudly feature AI departments. The message to brands executives is clear: understand and leverage trends in … [Read more...] about Common Misconceptions Brand Executives Have About AI
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The Opportunities & Challenges of AI In Healthcare
When we asked dozens of venture capitalists where they see the most potential for applied artificial intelligence, they unanimously agreed on healthcare. Technology has already been used to incrementally improve patient medical records, care delivery, diagnostic accuracy, and drug development, but with A.I. we could achieve exponential breakthroughs. Deep learning first … [Read more...] about The Opportunities & Challenges of AI In Healthcare
15 Investors Share Their Favorite Artificial Intelligence Companies
Whether you want to start an artificial intelligence company as an entrepreneur, evaluate AI-driven vendors as an enterprise client, or simply learn more about new technology breakthroughs, you’ll need to understand how successful investors think. Through funding, advisory, connections, and operational support, investors enable innovative companies to grow and drive overall … [Read more...] about 15 Investors Share Their Favorite Artificial Intelligence Companies
Top Investors Separate AI Hype From Reality
Artificial intelligence has captured public imagination, dominated media coverage, and driven furious volumes of investment and acquisition activity. In the midst of this hype cycle, spotting the difference between phony wannabes and true investments can be a challenge. We interviewed seasoned VCs from top firms like CRV, IA Ventures, Two Sigma, and more to find how these … [Read more...] about Top Investors Separate AI Hype From Reality
9 Critical Decisions Behind Successful Customer Service Bots
Customer service is one of the most popular business applications of automation and bot technologies. Applied successfully, chatbots not only cut costs, but improve customer satisfaction. In contact center environments, chatbots can reduce the Average Handle Time (AHT) per contact, increase First Contact Resolution (FCR) rates, reduce escalations to higher-cost channels, and … [Read more...] about 9 Critical Decisions Behind Successful Customer Service Bots
Bots vs. Cyborgs: Which Model Is Best For Scaling Customer Service?
One of the most compelling use cases for enterprise bots is customer support. Traditionally, as companies grow in revenue, customer service costs grow in tandem. Companies constantly seek ways to minimize these servicing costs through nearshoring, offshoring, and now customer service bots. Companies ranging from RBS to KLM and Disney Stores to Overstock are eagerly innovating … [Read more...] about Bots vs. Cyborgs: Which Model Is Best For Scaling Customer Service?
The Art Of Conversational Luxury
Conversational commerce is the buzz word du jour of Silicon Valley, Madison Avenue, and Wall Street, but the concept is as ancient as mankind. We have traded with each other since Homo Sapiens emerged as a species approximately 200,000 years ago. My harvest for your game. My loyalty for your protection. How were these exchanges conducted? By conversation. While spoken … [Read more...] about The Art Of Conversational Luxury