After enjoying years of steady growth, your business suddenly sees your customer satisfaction scores sinking. What happened? When you investigate, you find that your customer support team is simply not keeping up with the volume of requests that they’re receiving. Customers have to wait two or more days for a first response, and they’re voicing their discontent in growing … [Read more...] about 11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience
Improving Marketing Attribution With Machine Learning (Interview with Max Sklar of Foursquare)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Max Sklar, Head of Machine Learning Attribution at Foursquare. User attribution, especially between offline and online worlds, is a persistent challenge for marketers. Using novel … [Read more...] about Improving Marketing Attribution With Machine Learning (Interview with Max Sklar of Foursquare)
Transforming Industries By Combining AI & IoT (Interview With Kevin Scott, CTO of Microsoft)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Kevin Scott, Chief Technology Officer at Microsoft. As the CTO of Microsoft, Kevin drives the technology giant’s AI strategy and services. In this interview, he focuses on the … [Read more...] about Transforming Industries By Combining AI & IoT (Interview With Kevin Scott, CTO of Microsoft)
Building Ethical & Responsible AI Technologies (Interview with Rumman Chowdhury of Accenture)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Dr. Rumman Chowdhury, Global Lead for Responsible AI at Accenture, a leading global professional services company providing a range of strategy, consulting, technology & … [Read more...] about Building Ethical & Responsible AI Technologies (Interview with Rumman Chowdhury of Accenture)
Driving Customer Engagement and Transparency With AI (Interview with Rob Walker of Pega)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Dr. Rob F. Walker, VP of Decisioning & Analytics at Pegasystems, a technology leader in cloud software for customer engagement and operational excellence. Dr. Rob F. … [Read more...] about Driving Customer Engagement and Transparency With AI (Interview with Rob Walker of Pega)
Responsible AI: Should Smart Machines Be Intrinsically Pro Human?
Bigoted AI systems rightly deserve the universal flak they get. But there’s a problem: we might still be screwed even if AI is neutral. Unless artificial intelligence has the "right" biases, AI and people won’t coexist very well. Unless purposely wired to be ethical and people-centric, AI can be commandeered for malicious purposes or inadvertently cause serious … [Read more...] about Responsible AI: Should Smart Machines Be Intrinsically Pro Human?
7 Creative Ways To Apply Content & Influencer Marketing To Enterprise AI
The market for AI is so overhyped, virtually anybody looking for a fast buck can re-package an old abacus and sell it as a "machine learning" platform. Misinformed people buy the idea and the mounting frustration makes it extremely difficult for legitimate AI companies to get their message above the din. To successfully stand out in a crowded market, creative marketers … [Read more...] about 7 Creative Ways To Apply Content & Influencer Marketing To Enterprise AI
6 Ways AI Transforms How We Develop Software
AI is transforming all business functions, and software development is no exception. Not only can machine learning techniques be used to accelerate the traditional software development lifecycle (SDLC), they present a completely new paradigm for inventing technology. Traditionally, developing a computer programs requires you to specify in advance exactly what you want … [Read more...] about 6 Ways AI Transforms How We Develop Software
Malicious AI: How Can We Defend Against Weaponized Technology?
We don’t have to wait for AI to gain sentience and go rogue because the probability of intelligent automation being used by bad people for bad purposes is one…hundred…percent. Expect chaos when con artists conspire with convoluted neural networks. Assessing threats and preemptively developing defense mechanisms is critical for the good guys to prepare for, prevent, and … [Read more...] about Malicious AI: How Can We Defend Against Weaponized Technology?
14 Ways Machine Learning Can Boost Your Marketing
Marketing success depends on many factors. You need accurate consumer research to build your branding strategy, engaging content to delight your audience, a firm grasp of behavioral economics, and a near mystical ability to intuit how people will weigh your message against those of your fiercest competitors. In the digital age, marketers can't win without mastering data, … [Read more...] about 14 Ways Machine Learning Can Boost Your Marketing