“He profits most who serves best,” said famed economist Arthur F. Sheldon. Consumers are king and companies compete for their loyalty with product, price, and customer care. Debacles in customer experience and service will drive your customers away within the day.
At the same time, costs of servicing customer demands are rising. Call centers globally house hundreds of thousands of agents who cost $4 – $12 per service request, while customers require real-time and cross-platform responses and resolutions. Businesses increasingly rely on automation, machine learning, and modern artificial intelligence to deliver quality care at affordable prices.
Customer Experience Automation covers important trends in customer care technology and teaches you how to evaluate and adopt automation solutions such as bots, chatbots, virtual assistants, “human-in-the-loop” cyborg models, service triage, routing algorithms, predictive analytics, and more which can cut costs and grow your business.
In our Customer Experience Automation report, we cover technical approaches and operational strategies for the full range of customer service and experience solutions on the market, including both established players and up-and-coming startups.
Here are just a few of the providers we feature:
Chief Technology Officer, Head of R&D
As a researcher and “A.I. designer”, Mariya helps executives gain mastery over technical concepts and effectively leverage emerging technologies like A.I. to transform products and businesses. She speaks internationally at conferences like SxSW, Web Expo, Lean Startup, and UX Week. Prior to TOPBOTS, she was Founder & Creative Director at Xanadu, a design & innovation firm building emerging technologies in mobile, IoT, and VR for global corporations. She studied Computer Science and Mathematics at Duke University.
Chief Marketing Officer
Adelyn is a marketing and growth leader named as a top 10 keynote speaker by INC and an influential AI expert by IBM. Her early-stage contributions to startups such as Nextdoor and Eventbrite helped them achieve billion-dollar-plus valuations. Prior to TOPBOTS, Adelyn founded Alight Labs, a leading growth consultancy for high growth companies such as Oscar Health. She recently spoke at 500 Startups, Launch Festival, DLD, Social Media Week, and SxSW. Adelyn graduated with honors from Harvard University and received her MBA from Harvard Business School.
Chief Revenue Officer
Marlene leverages her expertise in enterprise software and best practices to help corporations successfully evaluate, develop, and integrate emerging technologies. Prior to TOPBOTS, she built go-to-market sales teams at high-growth companies like UStream, Wizeline, and Sales Bootcamp and was COO of Xanadu, a leading strategy and design firm in emerging technology. She’s recognized by INC as a top 10 keynote speaker. Marlene studied economics at Northwestern University and has been a serial entrepreneur ever since.