Customer support has become increasingly important, with 88% of buyers saying the experience a company provides matters as much as its products or services. About 72% of customers demand immediate service and nearly 70% expect anyone they interact with to have full context. However, this level of customer care is expensive, leading business leaders to look into AI for higher … [Read more...] about The Future of Customer Support: How AI is Boosting Capacity, Performance, and Satisfaction
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How 26 Top Marketing Executives Use Artificial Intelligence
Artificial intelligence is rapidly transforming all digital industries and marketing is no exception. We asked 26 top marketing executives and entrepreneurs to share how they’ve leveraged A.I. and machine learning technologies to improve their products, simplify their customers’ lives, and address the top pain points in the industry. 1. Eric Stahl, SVP at … [Read more...] about How 26 Top Marketing Executives Use Artificial Intelligence