Chatbots aren’t just useful for automating marketing, sales, and customer service operations at global enterprises. They’ve also been used successfully to fight social injustice, deliver medical care, overturn bureaucracies, and raise awareness and funds for charities.
In this 38 minute talk, originally delivered at the Bill & Melinda Gates Foundation, CTO Mariya Yao highlights some of the most successful use cases of bots for social impact. You’ll also learn practical tips for how to build effective conversational user experiences and avoid common chatbot mistakes.
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