The field of artificial intelligence was founded in the 1950s on a platform of ambition and optimism. Early pioneers were confident they would soon create machines displaying "Strong" or “human-like” AI. Rapid developments in computational power during that era contributed to an overall buoyant atmosphere among researchers.Nearly 70 years later, Strong AI continues to lie … [Read more...] about Why Did AI Research Drift From Strong To Weak AI?
If you're applying automation or artificial intelligence to customer experience, you need to be able to benchmark whether or not technology is truly improving both your employee and customer experience. Here are the 8 key metrics that establish the efficacy of a customer service system.What Customer Service Metrics Should You Care About?1. Average Handle TimeThe … [Read more...] about The 8 Most Important Metrics In Customer Service
Customer service is expensive for companies and often poor experiences for customers. Artificial intelligence can help mitigate some of these problems, but implementing successful automation at your company is no easy task, especially if you lack strong technical capabilities. Below are the key technologies and best practices employed by enterprises leading in customer … [Read more...] about Best Practices In Implementing AI For Customer Care
Artificial intelligence and virtual agents promise improved user experiences and decreased servicing costs. These occur through several pathways.First, virtual agents can be used to ensure the customer is routed to the proper department. Virtual agents are conversational computer programs that interact directly with a customer without human intervention. They are also known … [Read more...] about How Artificial Intelligence Is Used In Customer Experience Automation
By 2020, customer care will overtake product and price as the number one way for a business to differentiate itself. This is the age of the customer, and companies must progress to meet changing consumer expectations. In the words of famed economist Arthur F. Sheldon, “He profits most who serves best”. Half of consumers will take their business elsewhere within a day as a … [Read more...] about Common Pain Points In Customer Experience & Service
Despite substantial recent advances in both software and hardware, robots still have difficulty planning and carrying out multi-step dexterous manipulation tasks. Yet real-world applications of such dexterity include critical situations, like explosive ordnance disposal and disaster response, considered too dangerous for humans.Typically, robots are programmed using one of … [Read more...] about Humans Need Not Apply: MIT Teaches Robots To Train Each Other
Travel planning is incredibly stressful. Between researching options, paying for bookings, and organizing your itinerary, you may also have to contend with the risk of being beaten and dragged off planes.Machine intelligence can alleviate some of the pain points for both you and the travel companies you book with. Perhaps no one knows this better than Giorgos Zacharia, CTO … [Read more...] about Balancing Machine Learning And Human Intuition In The Travel Industry
Ever since neural networks began their renewed renaissance in 2012, computer vision has been a ripe field of study and innovation for AI researchers and a fruitful area of applied AI for enterprises. Deep learning enables incredible feats of machine vision, such as classifying image subjects at human parity and dynamically generating completely new imagery.Brands have … [Read more...] about The Future Of Visual Intelligence For Brands