Answer These 5 Basic Questions Before You Build A Chatbot

Here a bot, there a bot, everywhere a chatbot—there’s no denying that chatbots are drawing a great deal of attention lately! You may be asking yourself, “Is now the right time for our business to hop on the chatbot bandwagon?” If so, you’re not alone: Many companies are exploring the benefits of using bot technologies to support all kinds of business use cases. Just take a look at these 50 examples of how brands are using chatbots.  Chatbot technology represents enormous potential for enhancing the customer journey. You can gain a huge competitive advantage by allowing customers to interact with...

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